Refund & Returns Policy 

Effective Date: 01.01.2025

At Eco Super Shop our, customer satisfaction is important to us. This Refund and Returns Policy outlines the terms and conditions for returning and exchanging products purchased from our physical showroom and online store.

1. General Policy

  • No Refunds: We do not offer refunds for any products purchased from our physical showroom or online store.
  • Exchanges Only: If you are unsatisfied with a product, it may be exchanged for another product of equal value.

2. Conditions for Exchange

To be eligible for an exchange:

  • The product must be returned in its original condition, unused, and with all original packaging and tags intact.
  • Proof of purchase (receipt or order confirmation) is required.
  • The exchange request must be made within [Insert Timeframe, e.g., 3 days] of purchase.

3. Subject to Conditions

In cases where the product has a defect or the issue is complex (e.g., electronic items, custom orders, or products with significant damage), the situation will be evaluated on a case-by-case basis. We reserve the right to:

  • Inspect the product before approving an exchange.
  • Offer a replacement of the same product or an equivalent item if available.
  • Apply specific terms based on the nature of the issue.

4. Exchange Process

For both showroom and online purchases:

a. Showroom Purchases:

  • Bring the product to the showroom along with the receipt.
  • Our staff will assist you in selecting a replacement product of the same value.

b. Online Store Purchases:

  • Contact our customer support team at info.ecosupershop@gmail.com
  • Provide order details and images of the product if applicable.
  • Ship the product back to us or visit our showroom for an exchange. The customer is responsible for shipping costs unless the issue is due to a defect or error on our part.

5. Non-Exchangeable Products

The following items are not eligible for exchange:

  • Perishable goods (e.g., food items)
  • Personal hygiene products (e.g., cosmetics)
  • Items marked as (e.g., frozen food)

6. Customer Support

If you have questions or need assistance with an exchange, please contact us:

  • Email: info.ecosupershop@gmail.com
  • Phone: Loading….
  • Address: Beside Of Barisal Central Diagnostic Centre,Hatem Ali College Cowmatha,C&B Road,Barishal.

Thank you for shopping with Eco Super Shop!

We appreciate your understanding and cooperation with our Refund and Returns Policy.